Returns & Exchanges
At Cudy, we stand behind the quality of our networking and electronics products, offering a 30-day satisfaction guarantee for all hardware. If your device is not meeting your performance expectations, we are committed to facilitating a seamless return or exchange process.
Initiate Request
Log into your Cudy account and navigate to your order history to submit a Return Merchandise Authorization (RMA) request within 30 days of delivery.
Prepare Hardware
Securely pack the device in its original packaging, ensuring all antennas, power adapters, and Ethernet cables are included to avoid restocking fees.
Ship to Service Center
Affix the provided prepaid shipping label to your package and drop it off at any authorized courier location for tracked delivery to our inspection facility.
Quality Inspection & Refund
Once our technicians verify the hardware's condition, your refund or replacement will be processed within 5-7 business days to your original payment method.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing